Terms and Conditions

We currently ship to U.S.A. only.

A shipping charge will be added to your total during the checkout process and included on the order confirmation to be sent via e-mail once the purchase is completed.

Order processing times may increase during peak holiday and promotional periods. If your desired product is not in stock at the time of processing, we will contact you by phone or e-mail to make alternate delivery arrangements. All orders over $500 will be shipped “signature required.” This means that USPS will require a person to provide a signature to make the delivery.

We offer flat-rate shipping: $15 USD via USPS.
Orders of available stock placed by 12 noon CST will be shipped to arrive in four to five business days.

It is our goal that all orders placed on Friday, Saturday, and Sunday will be processed by the following business day.

Out of stock items: Estimated delivery time is 10-15 days.

Please note that:

  • We currently ship to U.S.A. only. International Orders are unavailable through this site.
  • Orders with a Post Office Box address/number and/or Lot numbers will not be processed.
  • All orders with US military addresses will be shipped by USPS and may have longer delivery time.
  • Once your order has left our warehouse, you will receive an e-mail with your tracking number, so you can follow your parcel at www.usps.com. Please be aware that it may take 24 hours before your delivery information is registered in USPS’ system. 
  • Deviations in delivery time may occur

If you have any questions or are experiencing any issues with shipping, please contact us via e-mail: customerserviceus@sylvsmidja.com

Your satisfaction is important to us. If you are not satisfied with your purchase through our website, we are happy to refund your purchase price if the return complies with our policy.

We accept returns for products purchased from the Sylvsmidja.com website. The products purchased from Sylvsmidja must be returned in new or gently used condition and within 60 days from date of purchase. Ideally, the product(s) would be in its original packaging.

If you are returning a gift order and do not want the refund to be issued to the original form of payment, please contact us. Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. Sylvsmidja monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: gift cards, promotional items, final sale items products purchased may not be eligible for return online.

For questions regarding claims or repairs, please contact us via email: customerserviceus@sylvsmidja.com

Exchange Instructions

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may then place a new order for the product(s) you wish to purchase at any time.

Please use the following return address:

Sylvsmidja LLC
c/o George Dierberger
4897 neal avenue north
Stillwater, MN. 55082

  1. The product has been manufactured in Voss in the Kingdom of Norway.
  2. Sylvsmidja is the sole and exclusive owner of all Intellectual Property Rights of the product.
  3. The product or parts of the product that are produced in silver are stamped with the fineness of the silver. The fineness of the silver is 830/1000 or 925/1000.
  4. 4. Parts of the silver product may have a golden finish. The parts that are golden are gold plated silver.
  5. The product or parts of the product that are produced in gold are stamped with the fineness of the gold. The fineness of the gold is 585/1000 (14K).
  6. The back of the product is marked with Sylvsmidja’s hallmark, an ancient drinking horn, shaped like the letter J, and 585 or 925 to identify Sylvsmidja as manufacturer and the fineness of the precious metal, respectively.
  7. Silver will oxidize over time. In order for the silver to stay nice, you should store it dry and in an airtight bag. When the silver is oxidized, you can polish it gently with silver polish.
  8. SYLVSMIDJA EXPRESSLY DISCLAIMS, ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON SYLVSMIDJA´S PART.
  9. The product is intended for use as a decorative jewelry. Use reasonable care and caution when fastening and removing the product.
  10. The product number of the product is printed on a sticker on the box in which the product is stored

In order to process your order with our company we collect your personal information. This Privacy Policy applies to personal information we collect through this website, any of our mobile applications, or information we collect offline in the United States (Sites). A different privacy policy may apply if you are using one of our websites or mobile applications outside of the United States. “You/your/user(s)” means you, as a customer of our Web Site(s). 

By accessing the Sylvsmidja Web Site(s), you acknowledge this Privacy Policy and agree to be bound by the terms of Service, and any other terms or policies we post on the Web Site(s). If there is anything you do not understand, please email any inquiry to customerserviceus@sylsmidja.com. If at any time you do not agree to this Privacy Policy, please do not use our Web Site(s) or provide us with any personal information.  

Each Party (“Indemnifying Party”) agrees to defend, indemnify, and hold harmless the other Party, its subsidiaries and its and their respective successors, assigns, directors, officers, employees, agents, and affiliates (each, an “Indemnified Party” and collectively, the “Indemnified Parties”) from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, fines, penalties, costs, and expenses.

Sylvsmidja LLC reserves the right to modify or update our Privacy Policy by posting changes or updates to the Web Site(s) or emailing you notice of the changes. Amendments to this Privacy Policy will be posted on our Web Site(s) and will be effective immediately when posted. The Private Policy will be updated periodically and you can verify the update by the last modified date on our Web Site(s). Your continued use of the Web Site(s) following the posting of any amendment, modification or change shall constitute your acceptance of the updated policy.

  1. YOUR SECURITY  

Keeping your personal Information private and safe is extremely important to us. We take reasonable physical, electronic and administrative steps to maintain the security of the personal Information collected. This includes the following:

  •  limiting the number of people who have physical access to database servers
  • employing electronic security systems and password protections that guard against unauthorized access.
  • payment transactions handled through our third-party payment processors
  • not have access to your credit card number or other such financial data. 

Despite these precautions, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use commercially reasonable means to ensure the security of information you transmit through the Web Site(s), any transmission of your personal Information is at your own risk.

We cannot absolutely guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your personal Information. The potential breach could result from causes or events that are beyond our control. The breach could include all or some of the following:

  • your own act or omission
  • corruption of storage media
  • defects in third-party data security products or services
  • power failures
  • natural phenomena
  • riots, acts of vandalism, hacking, sabotage, or terrorism,
  • we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on Sylvsmidja Web Site(s).

 

  1. INFORMATION WE COLLECT

Through the normal course of business, we collect information that identifies you as a person (“Personal Information”) in two ways:

  • First, we collect personal Information that you provide to us.
  • Second, we or our service providers may collect certain automated Information that may contain personal Information when you use our Web Site(s). 

The Personal Information you provide to us is generally the following: 

  • contact details including name, email, telephone number and shipping, billing address
  • login and account information, including unique user ID and password
  • personal details including gender and purchase history
  • payment or credit card information through our third-party payment processors 
  • personal preferences including your wish list as well as marketing preferences

We collect Personal Information directly from you when you provide it to us. This typically occurs when you: 

  • Sign up for our email list
  • Place an order with us online
  • Send us an email or other communication
  • Join, like, or follow any of our social networking sites
  • Register for an account with us
  • Participate in our promotions, surveys, and/or contests

We collect information automatically as you navigate through our Web Site(s) as explained further below. (add cookie policy from website)

We or our service providers may collect information, which may include certain Personal Information data such as your IP address, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include The following:

  • your IP-address
  •  unique cookie identifier, cookie information and information
  • unique device identifier and device type
  • domain, browser type and language
  • operating system and system settings
  • country and time zone
  • previously visited websites
  • information about your interaction with our Web Site(s) such as click behavior, purchases and individual preferences
  • referring URL’s

You have the ability to set your browser to refuse cookies. However, please note that not accepting cookies may make certain features of our Web Sites(s) unavailable or difficult to view or use. If you prefer not to be tracked through our emails, simply avoid clicking texts or graphic links in one of our emails.

Third parties may also collect information via our Sites through cookies, third party plug-ins for analytical purposes, and/or in order to deliver our targeted advertisements to you across the Internet. 

  1. HOW WE USE THE INFORMATION WE COLLECT

We will use your personal information in the following circumstances: 

  • Where you have asked us to do so, or provided consent
  • Where we need to do so in order to perform a contract we have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

 

  1. SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We are committed to maintaining your trust and we want you to understand when and with whom we may share personal information about you. We do not share your personal information with any third parties except for the following examples:

  • We may disclose your Personal Information to outside individuals and/or companies that help us bring you the products and services we offer and to create, operate, and maintain our Sites. We may require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.
  • We may send non-reversible personal information collected on our website, as well as information about your interest in one or more of products to social media providers, e.g., Facebook or Instagram, and other digital marketing platforms when using such platforms for advertising. You have the right to object to our processing of your personal data for this purpose. You can do this by sending us an email at customerserviceus@sylsvmidja.com.
  • You can object to the social media providers and digital advertising platforms by changing your settings directly on the platforms you use.
  • We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse of the Web Site(s), to limit our legal liability and protect our rights.

 

  1. TARGETED ADVERTISING AND REMARKETING

Advertisements for our products/services on other websites and mobile applications are used to engage in marketing and targeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means.

These third-party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies.

If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.  

 

  1. OTHER WEBSITES

Our Web Site(s) may contain links or references to websites operated by third parties, or you may have come to our Web Site(s) using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. Other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third-party websites, you are subject to the privacy policy of the operator of that website.

 

  1. YOUR CHOICES ABOUT HOW WE USE YOUR INFORMATION AND OPTING OUT

There are ways by which you can control how your Personal Information is used. 

Tracking
You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. If you opt out of cookies, you may not be able to take advantage of various features of the Web Site(s) that are available to other users. For example, we may use cookies to recognize you by name when you return to this site so you don’t have to login again and provide your password each time.

Promotional Offers
If you do not wish to receive our email promotional offers, you may opt-out by checking the relevant box when we collect your information, logging into your account to update your preferences, or clicking on the “unsubscribe” link found in emails we send to you. Please allow up to 10 business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process.

Advertising 
If you do not want us to use information that we collect for us to deliver advertisements to you, you can opt-out of receiving such advertising. 

Analytics
Our products and services use Google Analytics and its associated tracking technologies to help display our ads you see on other sites, and to help us manage and optimize our online advertising efforts.

 

  1. DISCLOSURE FOR LEGAL PURPOSES

You will authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we are legally required to do so. You also authorize us to disclose personal information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with our Web Site(s).

 

  1. NOTICE TO CALIFORNIA CUSTOMERS

The right to know about the personal information a business collects about them and how it is used and shared;

  • The right to delete personal information collected from them (with some exceptions);
  • The right to opt-out of the sale or sharing of their personal information; and
  • The right to non-discrimination for exercising their CCPA rights. 
  • The right to correct inaccurate personal information that a business has about them; and
  • The right to limit the use and disclosure of sensitive personal information collected about them.
  • Under California Civil Code Section 1789.3, residents of California who use this Website are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.

 

  1. DISPUTES

This Privacy Policy will be interpreted in accordance with the laws of the State of Minnesota and the United States of America, without regard to its conflict-of-law provisions. By visiting the Sites, you agree that, except as otherwise specified herein, the laws of the State of Minnesota without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of the Sites.

 

We and you agree that in the event of any dispute, the party wishing to address the dispute must contact the other party in writing, including by e-mail, and advise the other party of the dispute in reasonable detail as well as informing the other party of the remedy being sought. We may send you notices via the email address or physical address you provide to us, and all notices to us shall be sent to the following email address, customerserviceus@sylvsmidja.com. The parties shall then make a good faith effort to resolve the dispute before resorting to more formal means of resolution. In the event that the dispute is not resolved through this procedure, the party raising the dispute may proceed to mandatory arbitration as set forth below.

Arbitration
ANY AND ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this Privacy Policy, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator. You agree that any dispute arising out of or relating to this Privacy Policy, including with respect to the interpretation of any provision of this Privacy Policy or other agreements between you and us, or concerning the performance or obligations of you and us, shall be resolved by mandatory and binding arbitration in the state of Minnesota:

  • Place of Arbitration Hearings. Unless you elect to conduct the arbitration by telephone or written submission, an in-person arbitration hearing will be conducted in the state of Minnesota
  • Conduct of Arbitration. The arbitration shall be conducted by a single neutral arbitrator.
  • Findings and Conclusions. The arbitrator(s) shall, after reaching judgment and award, prepare and distribute to the party’s written findings of fact and conclusions of law relevant to such judgment and award and containing an opinion setting forth the reasons for the giving or denial of any award. The award of the arbitrator(s) shall be final and binding on the parties, and judgment thereon may be entered in a court of competent jurisdiction.
  • Costs and Fees. You will be subject to a filing fee. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration, and we will remain responsible for its share of costs, expenses and fees plus any costs, expenses and fees.
  • Litigation. The Federal Arbitration Act and federal arbitration law apply to these Terms. 


 

  1. CHILDREN

We do not knowingly permit persons under 13 years of age to use our Web Site(s), and we do not knowingly collect, use or disclose Personal Information from anyone under 13 years of age. If we determine upon collection of personal information that a user is under this age, we will not use or maintain personal information without the parent/guardian's consent. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. 

 

  1. CONFIDENTIAL INFORMATION

We do not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

 

  1. ASSIGNMENT

We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder to any successor.

 

  1. CONTACT

If you have any questions about your privacy or security at the Sites, or wish to update your Personal Information, please send an email to customerserviceus@sylsvmidja.com. 

Version 1.2, January 26, 2024